Refund & Returns Policy

Return & Refund Policy

1. Quick Summary

• Return Window: 30 days from delivery.

• Damage Reporting: Must be reported within 48 hours of delivery.

• Approved Returns: We accept returns for both defective and non-defective items in original, unused condition.

• Restocking Fees: Standard Items: 10% restocking fee.

• Survive-A-Storm Shelters: 30% restocking fee.

• Return Shipping: Free prepaid return label provided for all approved standard returns.

2. Shipping & Lead Times

My Garage Station ships directly from our authorized manufacturer warehouses. To maintain transparency, please note the delivery windows:

• Standard Items: 3–9 business days (1–3 days handling + 2–6 days transit).

• Heavy/Oversized (Shelters, Saunas, Flooring): 2–6 weeks depending on the specific product category (see Shipping Policy for details).

3. How to Start a Return

• Email: support@mygaragestation.com

• Step 1: Contact us within 30 days of delivery (or within 48 hours for damage).

• Step 2: Provide your order number and the reason for the return.

• Step 3: For approved returns, we will email you a prepaid return shipping label for you to download and print.

• Step 4: Pack the item securely in its original packaging.

• Step 5: Once the item is received and inspected, we will issue a refund minus the applicable restocking fee.

4. Return Fees

• Standard Items: 10% restocking fee deducted from refund.

• Survive-A-Storm Shelters: 30% restocking fee deducted from refund.

• Exchanges: No restocking fee for same-item exchanges due to damage or defect.

• Outgoing Shipping: Original outgoing shipping costs (including Western U.S. Surcharges) are non-refundable.

5. Damaged or Wrong Items

• Immediate Action Required: Contact us within 48 hours of delivery with your order number and clear photos of the damage.

• Freight Inspection: For Survive-A-Storm Shelters, damage must be noted on the carrier's delivery receipt before signing.

• Resolution: We will provide a free prepaid label and either replace the item or provide a full refund with no restocking fee for verified transit damage reported on time.

6. Non-Returnable Items

• Delayed Reports: Items reported for damage after the 48-hour window.

• Used/Installed: Any item that has been installed, bolted down, or used (unless a factory defect is discovered).

• Custom Orders: Custom-painted sports courts, custom-logo flooring, or personalized shelter configurations.

• Gift Cards: Non-refundable.

7. Refunds

• Refunds are issued to your original payment method within 7 business days following the successful inspection of the returned item at the manufacturer's warehouse.